Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Methods & Rates

We offer international shipping to most countries worldwide. Shipping rates are calculated at checkout based on destination and package weight.

• Standard Shipping: 7-14 business days
• Express Shipping: 3-7 business days
• Free shipping on orders over $150 USD

International Shipping

International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. We are not responsible for any customs delays or additional charges.

Customs, Duties & Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Timeframes

Estimated delivery times vary by destination. Standard international shipping typically takes 7-14 business days, while express shipping takes 3-7 business days. Please note that these are estimates and actual delivery times may vary.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at teafriendsupport@liubaocha.shop. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund at our discretion.

Packaging

All tea and pottery products are carefully packaged to ensure safe arrival. Tea is sealed in airtight packaging, and pottery items are individually wrapped with protective materials to prevent breakage during transit.

Contact Us

If you have any questions about shipping, please contact us at teafriendsupport@liubaocha.shop or through our Contact Us page. We typically respond within 24-48 business hours.