FAQ

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfer. All transactions are secured with SSL encryption.

Yes. Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.

Orders can be modified or cancelled within 24 hours of placement, before processing begins. Please contact us at hello@liubaocha.shop with your order number.

Yes, we offer wholesale pricing for retailers, cafes, and tea houses. Please contact wholesale@liubaocha.shop for our wholesale catalog and pricing.

Orders are processed within 1-2 business days. Standard shipping within the US takes 3-7 business days. International shipping takes 7-21 business days depending on the destination.

Yes, we offer free standard shipping on orders over $90 within the United States. International orders are subject to shipping fees calculated at checkout.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the recipient.

If your package is lost or arrives damaged, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no additional cost to you.

We offer a 30-day return policy for unused items in their original packaging. Tea products that have been opened are non-refundable for hygiene reasons. Pottery items must be returned in their original protective packaging.

To initiate a return, please email us at hello@liubaocha.shop with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

Use 5g of tea per 100ml of water. Heat water to 95-100C (203-212F). Rinse the tea briefly with hot water, then steep for 10-15 seconds for the first infusion. Gradually increase steeping time for subsequent infusions. Liubao tea can be infused 8-12 times.

Liubao tea has a complex flavor profile that evolves with aging. Young Liubao offers earthy, woody notes with a clean finish. Aged Liubao develops notes of dark chocolate, betel nut, dried fruit, and warm spice, with a smooth, velvety mouthfeel.

Store Liubao tea in a cool, dry, well-ventilated area away from strong odors, direct sunlight, and excessive humidity. Keep the tea in its original packaging or in a breathable ceramic jar. Liubao tea continues to age and improve over time when stored properly.

Yes, Liubao tea is suitable for daily consumption. It contains lower caffeine than green or black tea and is known for its digestive benefits. We recommend drinking it after meals for optimal digestion support.

Rinse Nixing pottery with warm water before first use. After each use, rinse with warm water and allow to air dry completely before storing. Avoid using soap or detergent, as the porous clay can absorb flavors. Never expose Nixing pottery to sudden temperature changes.

No, Nixing pottery is not microwave or dishwasher safe. Hand wash only with warm water. The porous clay and handmade nature of Nixing ware make it unsuitable for machine washing or microwave use.

Nixing pottery is one of China’s Four Famous Potteries, with over 1,000 years of history. It is hand-thrown from local red and purple clay from Qinzhou, Guangxi. The unique kiln-firing process creates natural color variations (窑变) that make each piece one-of-a-kind. Its porous yet durable nature is ideal for brewing and enhancing tea.