REFUND POLICY
Last updated: September 2026
1. Eligibility
We offer a 30-day return policy for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. 30-Day Window
Returns must be initiated within 30 days of the delivery date. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
3. Return Process
To initiate a return, please email us at teafriendsupport@liubaocha.shop with your order number and reason for return. We will provide you with a return authorization number and shipping instructions. Please do not send your purchase back without first contacting us.
4. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or was sent in error. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or full refund, including shipping costs, at no additional cost to you.
6. Tea Quality Guarantee
We stand behind the quality of our tea. If you are not satisfied with the quality of your tea, please contact us within 14 days of delivery. We may request that you return the remaining tea for inspection. If the tea is found to be defective, we will issue a full refund or replacement.
7. Non-Refundable Items
The following items are non-refundable: opened tea products (for hygiene reasons), custom or personalized pottery items, gift cards, and sale items (unless defective).
8. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 3-5 business days.
9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different product, please contact us at teafriendsupport@liubaocha.shop. You will be responsible for the price difference and shipping costs.
10. Contact
If you have any questions about our refund policy, please contact us at teafriendsupport@liubaocha.shop or visit our Contact page.
